Terms of Service

Effective Date: June 1, 2026

These Terms of Service (“Terms”) are a binding legal agreement between you and Carevela, Inc., a Delaware corporation (“Carevela,” “we,” “us,” or “our”). These Terms govern your access to and use of Carevela’s website, online forms, provider application process, customer request process, document upload tools, communications, and related services (collectively, the “Services”).

By accessing or using the Services, submitting information through the Services, uploading documents, clicking to accept these Terms, or otherwise indicating acceptance, you agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the Services.

1. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements.

If you use the Services on behalf of another person, organization, family, facility, business, or other entity, you represent and warrant that you have the authority to do so and to bind that person or entity to these Terms.

2. Description of the Services

Carevela provides online tools for submitting care-related requests, provider applications, supporting information, and related documents. The Services may include intake forms, application workflows, communications, review processes, document upload functionality, administrative review, provider and customer coordination, and other related features.

Carevela may modify, suspend, replace, limit, or discontinue any part of the Services at any time, with or without notice.

3. No Medical Advice; No Emergency Use

Carevela is not a medical provider, health plan, healthcare clearinghouse, emergency medical service, or clinical decision-making service. The Services do not provide medical advice, diagnosis, treatment, nursing judgment, clinical recommendations, or emergency response.

Do not use the Services for emergencies. If there is a medical emergency, call emergency services immediately.

Any information submitted through or received from the Services is for administrative, intake, coordination, review, or operational purposes only and should not be relied upon as medical advice or a substitute for professional judgment from a licensed healthcare professional.

4. No Guarantee of Services, Placement, Matching, or Availability

Carevela does not guarantee that any customer request will be accepted, fulfilled, matched, staffed, responded to, or completed.

Carevela does not guarantee that any provider application will be accepted, approved, reviewed within a particular time, matched with any opportunity, offered work, or result in any engagement.

Carevela may reject, decline, defer, suspend, or terminate any request, application, submission, communication, or interaction at any time and for any lawful reason.

5. No Screening or Verification Guarantee

Carevela may review information submitted by customers, providers, applicants, representatives, or other users, but Carevela does not guarantee the accuracy, completeness, validity, legality, suitability, qualifications, credentials, licensure, background, experience, availability, identity, reliability, safety, or conduct of any customer, provider, applicant, care recipient, representative, or other third party.

Any review, verification, credential check, document review, approval status, application status, listing, profile, designation, or other action performed by Carevela is for Carevela’s internal operational purposes and does not constitute a representation, warranty, certification, endorsement, recommendation, or guarantee.

You are responsible for making your own decisions and conducting any diligence you consider appropriate before interacting with, engaging, relying on, sharing information with, or entering into any arrangement with any other person or entity.

6. User Responsibilities

You are responsible for all information, materials, documents, messages, and content you submit through or in connection with the Services.

You represent and warrant that:

1. all information you submit is accurate, complete, current, and not misleading;
2. you have all rights, permissions, authority, and consents necessary to submit any information about yourself or another person;
3. your use of the Services complies with all applicable laws, rules, and regulations;
4. you will not submit false, fraudulent, deceptive, unlawful, harmful, or unauthorized information;
5. you will not misuse the Services or interfere with their operation, security, or integrity.

You are responsible for updating information if it becomes inaccurate or incomplete.

7. Information About Other People

If you submit information about another person, including a patient, care recipient, family member, provider, applicant, representative, or other individual, you represent and warrant that you have all rights, permissions, authority, and consents necessary to provide that information to Carevela and to allow Carevela to collect, use, disclose, retain, and process it as described in these Terms and our Privacy Policy.

You agree not to submit information about another person unless you are authorized to do so.

8. Provider Applications and Provider Submissions

If you apply as a provider, sitter, caregiver, student, healthcare worker, contractor, or other applicant, you represent and warrant that all application information, credentials, licenses, certifications, experience, availability, documents, and other submitted materials are accurate, complete, current, and not misleading.

You agree that Carevela may review, verify, request additional information about, accept, reject, defer, or take no action on your application in its discretion.

Submission of an application does not create employment, contractor status, agency, partnership, fiduciary relationship, placement, credential approval, or any guarantee of work, compensation, engagement, or opportunity.

You agree not to represent that you are approved, credentialed, affiliated, employed, contracted, endorsed, recommended, verified, or authorized by Carevela unless Carevela has expressly confirmed that status in writing.

9. Customer Requests and Customer Submissions

If you submit a customer request or care-related inquiry, you represent and warrant that all information you provide is accurate, complete, current, and submitted with appropriate authority.

Submission of a request does not guarantee that Carevela will accept, fulfill, staff, match, coordinate, respond to, or complete the request. Carevela may decline or stop processing any request in its discretion.

You understand that submitted information may be reviewed for administrative, operational, eligibility, coordination, and service-related purposes.

10. Uploaded Documents

You may be able to upload documents in connection with a provider application or other Service-related process. You agree not to upload documents unless they are requested or reasonably relevant.

You represent and warrant that you have the legal right to upload any documents you submit and that the documents are accurate, authentic, current, and not misleading.

Carevela may store, review, process, verify, reject, delete, or retain uploaded documents in accordance with these Terms, our Privacy Policy, and applicable law.

You should not upload unlawful, malicious, fraudulent, irrelevant, excessive, or unauthorized files.

11. Consent to Communications

By providing contact information, you authorize Carevela to contact you using the email address, phone number, or other contact method you provide for service-related, operational, administrative, application-related, request-related, legal, and security purposes.

If you provide a phone number, you authorize Carevela to contact you at that number by call or text message where permitted by law. Message and data rates may apply.

You are responsible for ensuring that your contact information is accurate and that you are authorized to receive communications at the email address or phone number you provide.

12. Accounts and Authentication

Certain Services may include account, login, portal, dashboard, authentication, identity, access, or credential-related features. You are responsible for maintaining the confidentiality of any login credentials, access credentials, devices, email accounts, phone numbers, or authentication methods associated with your use of the Services.

You are responsible for all activity occurring through or in connection with your account, credentials, contact information, devices, or access methods, whether or not authorized by you.

You agree to notify Carevela promptly of any unauthorized access, suspected compromise, or security issue involving your account, credentials, device, email address, phone number, or other access method.

Carevela may suspend, restrict, revoke, or terminate access to any account, portal, dashboard, authentication feature, or account-related feature at any time if we believe such action is necessary or appropriate.

13. Acceptable Use

You agree not to:

1. violate any applicable law, regulation, or third-party right;
2. submit false, misleading, fraudulent, defamatory, obscene, abusive, discriminatory, unlawful, or harmful content;
3. impersonate another person or misrepresent your identity, authority, qualifications, credentials, affiliation, or status;
4. upload malware, viruses, corrupted files, or harmful code;
5. access or attempt to access systems, data, accounts, or areas of the Services without authorization;
6. interfere with, disrupt, overload, scrape, crawl, reverse engineer, or compromise the Services;
7. bypass security measures or rate limits;
8. use the Services for spam, fraud, phishing, credential harvesting, or unauthorized solicitation;
9. use the Services to collect or process information in violation of law;
10. assist or encourage anyone else to do any of the above.

Carevela may investigate suspected violations and may suspend, block, restrict, or terminate access to the Services at any time.

14. Ownership and Intellectual Property

The Services, including all software, website content, design, text, graphics, logos, trademarks, trade names, service marks, interfaces, layouts, features, and other materials, are owned by Carevela or its licensors and are protected by intellectual property and other laws.

Except as expressly permitted by these Terms, you may not copy, reproduce, modify, distribute, display, perform, publish, license, sell, rent, lease, create derivative works from, reverse engineer, or exploit any part of the Services without Carevela’s prior written consent.

Subject to your compliance with these Terms, Carevela grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services solely for their intended purpose.

15. User Content and License to Submitted Information

You retain any rights you have in information, documents, materials, and content you submit through the Services (“User Content”).

By submitting User Content, you grant Carevela a worldwide, non-exclusive, royalty-free, fully paid, transferable, sublicensable license to access, host, store, reproduce, process, use, transmit, display, disclose, and create derivative works from the User Content as reasonably necessary to operate, provide, review, improve, secure, enforce, and administer the Services; process requests and applications; comply with law; prevent fraud or misuse; and otherwise conduct Carevela’s business as described in these Terms and our Privacy Policy.

You represent and warrant that you have all rights necessary to grant this license and that your User Content does not violate these Terms, applicable law, or any third-party right.

16. Feedback

If you provide ideas, suggestions, comments, improvements, or other feedback about the Services, you grant Carevela the unrestricted right to use, disclose, reproduce, modify, commercialize, and otherwise exploit that feedback without restriction, compensation, or obligation to you.

17. Privacy

Carevela’s Privacy Policy explains how we collect, use, disclose, retain, and protect information. By using the Services, you acknowledge the Privacy Policy.

The Privacy Policy is incorporated into these Terms by reference.

18. Third-Party Services and Links

The Services may contain links to, integrate with, or rely on third-party websites, products, tools, platforms, infrastructure, or services. Carevela does not control and is not responsible for third-party services, content, availability, security, privacy practices, or terms.

Your use of third-party services is at your own risk and may be subject to separate third-party terms and policies.

19. No Reliance on Website Content

Information provided through the Services is for general informational, administrative, intake, coordination, review, and operational purposes only. Carevela does not warrant that any content, communication, status, estimate, availability, profile, credential, request, application, document, designation, or other information made available through the Services is accurate, complete, current, verified, reliable, or suitable for any particular purpose.

You are responsible for independently evaluating information before relying on it.

20. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAREVELA DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, AVAILABILITY, RELIABILITY, SECURITY, AND THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.

CAREVELA DOES NOT WARRANT OR GUARANTEE ANY RESULT, RESPONSE, APPROVAL, MATCH, PLACEMENT, ENGAGEMENT, PROVIDER AVAILABILITY, CUSTOMER AVAILABILITY, QUALITY OF SERVICES PROVIDED BY ANY THIRD PARTY, OR SUITABILITY OF ANY CUSTOMER, PROVIDER, APPLICANT, CARE RECIPIENT, REPRESENTATIVE, OR OTHER PERSON.

YOU USE THE SERVICES AT YOUR OWN RISK.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAREVELA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, SERVICE PROVIDERS, LICENSORS, SUCCESSORS, AND ASSIGNS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES; LOST PROFITS; LOST REVENUE; LOST DATA; LOSS OF GOODWILL; BUSINESS INTERRUPTION; SERVICE INTERRUPTION; SYSTEM FAILURE; SECURITY INCIDENTS; OR COST OF SUBSTITUTE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF CAREVELA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAREVELA’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO CAREVELA FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY; OR (B) ONE HUNDRED DOLLARS ($100).

THE LIMITATIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW, EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

22. Indemnification

You agree to defend, indemnify, and hold harmless Carevela and its officers, directors, employees, contractors, agents, affiliates, service providers, licensors, successors, and assigns from and against any claims, demands, actions, damages, losses, liabilities, judgments, settlements, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

1. your access to or use of the Services;
2. your User Content or submitted information;
3. your violation of these Terms;
4. your violation of applicable law or third-party rights;
5. your submission of information about another person without proper authority or consent;
6. your fraud, misconduct, negligence, or misuse of the Services;
7. any dispute between you and another user, applicant, provider, customer, family member, representative, care recipient, or third party.

Carevela reserves the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with Carevela’s defense.

23. Release

To the maximum extent permitted by law, you release Carevela and its officers, directors, employees, contractors, agents, affiliates, service providers, licensors, successors, and assigns from claims, demands, liabilities, damages, losses, and expenses arising out of or relating to disputes, interactions, communications, arrangements, engagements, services, or relationships between you and any customer, provider, applicant, family member, representative, care recipient, or third party.

If you are a California resident, you waive California Civil Code Section 1542, which provides that a general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in the creditor’s or releasing party’s favor at the time of executing the release and that, if known, would have materially affected the settlement with the debtor or released party.

24. Suspension and Termination

Carevela may suspend, restrict, block, or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms, created risk, provided false information, misused the Services, infringed rights, violated law, or if we otherwise determine that suspension or termination is appropriate.

You may stop using the Services at any time.

Any provisions that by their nature should survive termination will survive, including provisions concerning ownership, licenses, disclaimers, limitations of liability, indemnification, release, dispute resolution, and governing law.

25. Changes to the Services and Terms

Carevela may update the Services and these Terms from time to time. If we update these Terms, we will post the revised version through the Services or otherwise make it available.

Changes are effective when posted unless otherwise stated. Your continued use of the Services after updated Terms are posted means you agree to the updated Terms.

If you do not agree to updated Terms, you must stop using the Services.

26. Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Services are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement below.

27. Informal Dispute Resolution

Before initiating arbitration or any court proceeding, you and Carevela agree to first attempt to resolve any dispute informally.

To start informal dispute resolution, you must send a written notice describing the dispute, the relief sought, and your contact information to support@carevela.com. Carevela may send notices to the contact information you provided.

The parties will have 30 days from receipt of the notice to attempt to resolve the dispute informally. Neither party may initiate arbitration or a covered court proceeding until the informal dispute resolution period has ended, unless emergency injunctive relief is sought.

28. Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.

Except for disputes that qualify for small claims court and claims for injunctive or equitable relief related to intellectual property, unauthorized access, misuse, or security of the Services, you and Carevela agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, communications, submissions, documents, requests, applications, or interactions with Carevela will be resolved by binding individual arbitration rather than in court.

The arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable, except as modified by these Terms.

The arbitrator will have authority to resolve the dispute and award remedies available under applicable law, subject to the limitations and exclusions in these Terms.

The arbitration may be conducted by telephone, video conference, written submissions, or in person, as determined by the arbitrator and applicable rules. Unless otherwise required by applicable law or AAA rules, any in-person arbitration hearing will take place in Delaware or another location reasonably selected by Carevela.

Judgment on the arbitration award may be entered in any court with jurisdiction.

29. Class Action and Jury Trial Waiver

YOU AND CAREVELA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, CLASS MEMBER, OR REPRESENTATIVE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION.

Unless both you and Carevela agree otherwise in writing, the arbitrator may not consolidate claims of more than one person and may not preside over any class, collective, consolidated, private attorney general, or representative proceeding.

YOU AND CAREVELA WAIVE ANY RIGHT TO A JURY TRIAL TO THE MAXIMUM EXTENT PERMITTED BY LAW.

30. Mass Filings

If 25 or more similar arbitration demands are asserted against Carevela by or with the assistance of the same law firm, organization, group of law firms, or coordinated group, the demands will be treated as “Mass Filings.”

The parties agree to cooperate in good faith to implement a reasonable staged, bellwether, batch, or similar process designed to resolve the demands efficiently and fairly, subject to the applicable arbitration provider’s rules and the arbitrator’s authority.

Any applicable limitations period will be tolled for claims subject to this process from the time the first cases are filed until the process permits the individual claim to proceed.

31. Arbitration Opt-Out

You may opt out of the arbitration agreement in Section 28 by sending written notice to support@carevela.com within 30 days after you first accept these Terms. Your opt-out notice must include your full name, email address, phone number if provided to Carevela, and a clear statement that you wish to opt out of arbitration.

Opting out of arbitration does not affect any other provision of these Terms.

32. Time Limit to Bring Claims

To the maximum extent permitted by law, any claim arising out of or relating to these Terms or the Services must be filed within one year after the claim arose. Any claim not filed within that period is permanently barred.

This section does not apply where prohibited by law.

33. Venue for Non-Arbitrable Claims

For any dispute not subject to arbitration, you and Carevela consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property, confidential information, security, or system integrity.

34. Notices

Carevela may provide notices by email, posting through the Services, or other reasonable means. You agree that notices sent electronically satisfy any legal requirement that notices be in writing.

You may contact Carevela at support@carevela.com.

35. Assignment

You may not assign or transfer these Terms or any rights or obligations under these Terms without Carevela’s prior written consent.

Carevela may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, financing, reorganization, sale of assets, or operation of law.

36. Severability

If any provision of these Terms is found unenforceable, invalid, or unlawful, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

If the class action waiver is found unenforceable as to a particular claim or request for relief, then that claim or request for relief may proceed in court, but only after all arbitrable claims are resolved.

37. No Waiver

Carevela’s failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

38. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms incorporated by reference, constitute the entire agreement between you and Carevela regarding the Services and supersede all prior or contemporaneous understandings regarding the Services.

39. Contact

If you have questions about these Terms, contact us at:

Carevela, Inc.

Email: support@carevela.com

Website: https://carevela.com